OUR POLICIES
Cancellation
We require 24-hour notice for cancellation of appointments.
Clients can cancel appointments by calling the salon and speaking with front desk, or by leaving a voicemail if out of salon hours.
Clients cancelling appointments with less than 24-hour notice will be charged a late cancellation fee, which is 50% of the appointments menu price.
Late Arrivals
We ask that clients call the salon and notify front desk if they will be late arriving for their scheduled appointment.
If we have not been able to contact a client 15 minutes into their appointment, the client will be considered a "no show" and their spot may will reopened and made available for clients wanting to book.
Clients who arrive late for their appointments may have their services adjusted to fit the remaining time. If this happens, the full cost of the service will still apply.
No Shows
If a client does not show-up for their scheduled appointments, they will be subject to pay the full amount of the base menu price. They will also be required to attach a credit card to their file in order to book future appointments at Salon Luminous.
Clients who "No Show" on more than one occasion must pre-pay, in full, for any services that they would like to schedule.
Deposits
Salon Luminous requires a deposit (or in some cases a valid credit card on file) in order to secure bookings for:
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Groups
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Appointments spanning more than 3 hours
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Services taking place off-site
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Services outside of regular salon hours
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Colour Services
Service Refunds
Salon Luminous does not offer monetary refunds on services rendered.
We do have a 7-day policy in place on services in which a client can come back and have corrections made or receive salon credit on technical errors.
Product Refund
Product refunds will only be given for defective or damaged products. Used products are non-refundable and will only be taken back for salon credit or exchange pending management approval.
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Thank you for respecting our policies and for your understanding.
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